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My Gamut device doesn't work remotelyUpdated 9 months ago

Purpose of The Guide

This guide will show you how to change some of the network settings for you Gamut recorder or camera to allow it to work remotely as well as locally.

Before You Begin

Your Gamut device will need to be turned on and connected to your internet router. You will need to add your device to your phone (follow this guide) after you are done, and you will need some mobile data on your phone so you can test whether the device can be accessed remotely when you are done.

Let’s Get Started

If the recorder/camera does not work remotely, only when you are using a device connected to the same internet router, you may need to edit the network settings.

First you will need to download some software called Device Config Tool, which will allow you to find out the IP address of the camera/recorder and edit some of the settings.

Download it from here if you are using Windows, and here if you are using a Mac.

Follow this guide to find out your default gateway and note it down, then open up the Device Config Tool and make sure that the Gateway of the device matches what you noted, and change it to match if not.

If this doesn't work, or the default gateway was already correct, please get in contact with us and provide any information you think may be useful.

Need more help?

If you need help with anything else please check out our other guides or get in contact.

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